Returns and Exchanges

Our primary focus is to make sure our customers are 100% happy with our products and our service. We want to make sure you receive the order you asked for and if for any reason you are unhappy with your order we will do our best to see what we can do for you. For any specific queries please email us at or if you would like to return, exchange or receive credit note, we can process that for you under the following conditions.

We cannot accept any returns, exchanges or credit notes on:

– Products which have been used
– Products damaged by the recipient
– Products with damaged packaging
– Products returned after 14 days
– ‘Personalised product’ items

Products on our website listed as ‘personalised product’ are exempt from returns, refunds and exchanges. As they are personalised and made especially for you, we cannot restock or resell the item. Please take note of this when choosing from our ‘personalised product’ items.

Items that are not listed as ‘personalised product’, are acceptable for return for refund, exchange or credit note under the following conditions;

– Non ‘personalised product’ items are returnable for full refund, exchange and credit note within 7 days of receiving the order.
– Non ‘personalised product’ items returned after the 7 days are offered either exchange or credit note. No refunds.
– Non ‘personalised product’ items returned after 14 days are not acceptable for a refund, exchange or credit note.

(Please keep a copy of your postage receipt for proof of date and postage cost)

Postage can only be refunded if we have sent the wrong products out. In the unlikely event that a product arrives with you faulty or damaged please send a good quality photograph of this to and a Customer Service representative will discuss an appropriate solution for you. We do not accept responsibility for any breakages that occur during transit and we would take this claim up with the delivery company responsible. Please be ensured that every product goes through a strict quality control and we would not be sending them to our customers with knowledge that the product is faulty or damaged. We want to make sure you are as happy with the products as we are!

If a product is returned to us please note it will not be accepted if the product is used and no longer in its original condition. We reserve the right to refuse a return of any product that does not comply with our terms and conditions. We suggest that when returning any goods to us that you insure it and make sure it can be tracked as TGI Found It will not be held responsible for the returns being lost or damaged in the post.

Before posting goods back, please fill out the Returns Form. A downloadable PDF Returns Form can be found on this page and should be filled out and included with the returned goods.

Returns are to be shipped to:

TGI Found It!
23 Annie Street
Windsor, QLD

Download the TGI Found It! returns form.